The true life experience of a Taco Bell Assistant Manager

I am an Assistant Manager for a franchise owned and operated Taco Bell in the city of Richmond Virginia. Before I came to the BELL, I was living in Medina New York. At the time my father was very sick, so after six months I came back to Virginia to be with him. I needed some money to survive on (or try to at the least). So, my first job was at the BELL. January of 1997 was my enrollment into the family of Taco Bell. I really enjoyed it!! I started off as a crew member and really loved working with the other crew members and the managers weren’t bad themselves. They were all cool and would help you if you ever needed anything. They were like your parents. They cared for you and looked out for you, even when you least expected them too. I was promoted within 2 years to Assistant Manager and held that position for a little over a year. I was then abruptly fired. That was Ok, everything except, they had me come to work like everything was alright and I worked my 10 hour shift and was ready to leave when I got called into the dinning room by my boss. He told me he had to let me go. Supposedly I called a female customer a BITCH. I honestly do not recall that. It was actually an employee who did it, but I was thinking about quiting anyway. I was burned out, in such a short time span. I wanted and welcomed the break. I went on with my life and started working at Rennies’s (which is a gas station/convenience store). I loved it. Again, everyone was GREAT! I was there for 14 months and got fired. I accidently sold alcohol to a person that was underage. It was an accident…I had to go to court and I plead guilty and fines and court costs were paid. The thing that hurt me the most was that I lost my job. My boss and his boss (District Manager) hated to let me go. They had to because of company policies. WHAT A BUMMER!!! So, after 3-4 months of not being able to find a job, I decided to give my old District Manager from Taco Bell a call. They were (and seem to always be) hiring. He said he needed to do some thinking and give me a call back within a few days. Those were the longest days of my life. The call came in and it was good news. I started back at the Bell in June of 2001 and have been there, at the same store, ever since.

Working as a Manager brings me joy and grief. I love to be able to work with such a diverse group of people and learn about their beliefs and families. This is the best part of it (I THINK). You can meet so many exciting and interesting people and to have their respect is AWESOME!! Three days ago, I came back to work after having a 2 week vacation and after entering the doorway, I was met with “Welcomes” and hugs and “I Miss You’s”. Let me tell you, that is the best feeling in the world. The worst part of the job for me, is the handfull of customers that come in each day and treat the people working in the restaurant with NO RESPECT. This is the hardest thing for me to handle. We (Employees) have to be nice or get fired, one or the other. Taco Bell has become even more strict with the HOSPITALITY part of the business.

Just to let you know: C.H.A.M.P.S. This is what Taco Bell employees have to live by. C=Cleanliness; H=Hospitality; A=Accuracy; M=Maintainence; P=Product Quality; and S=Speed of Service. This is the golden rule for the BELL.

So, I want to say to that handfull of people…just because you think you can boss someone around because they are working behind the counter, doesn’t mean that it is right. I get people that think I have the lowest job on the face of the earth…well if you believe that, then you have another thing coming. I make more than most people that I know. My husband is a Firefighter for Richmond and I make almost as much as he does. So, for those people–NAH,NAH! :)

As for the boss that I have now. I can’t stand her. I really have no nice things to say about her. She is the type that likes to talk about you behind your back. I don’t get along well with those types of people. I come in to work and do my job the best that I can and go home at the end of the day and think, “What will she say I done wrong today”? This is no way to be acting, especially if you are the store manager. You should be setting and example for your employees and your managers. Well, she doesn’t. I wish her health and happiness, but I dislike her with a passion.

I am a recent graduate of Beta Tech Institute, in the Medical Assistant program and am looking for a job in the medical/healthcare field. As soon as I find a stable position, I will be leaving. I will miss my employees so very much. I am leaving because this is not what I want to spend the rest of my life doing. I want to help the sick and dying souls, not the GOTTA HAVE A TACO souls.

So, in 5 years, I see myself working with an established Healthcare Company or Doctor. I want to eventually start work with Mentally Challenged kids and adults. I am starting this process right now, in fact. I am enrolling in a college to get my Associate of Science Degree in Psychology.

In 30 years, I see myself retiring with my husband and moving back to my hometown of Narrows, Virginia. It is a very small town located down in the Appalachian Valley.

This is my story and I hope you enjoyed it.